Our guarantee to you... If for any reason you are unhappy with the products you received, please send them back to us within 30 days of the invoice date for a full product refund.
We are proud of the fact that...
- We do not charge a restocking fee.
- We do not require you to contact us beforehand, nor do we require you to get a "return authorization" from us.
- You have up to 30 days of the invoice date to return merchandise.
When sending us returns, please include your invoice along with your name, telephone number, address and a short explanation of the reason of return. When returning items, you may ask for a refund to your credit card please let us know of the last 4 digits and expiration date of the original card used for the purchase. If you paid for your order with a check/money order we can issue you a refund from a company check.
- Refunds and credits for returned merchandise will be issued only for the amount of material returned in its original un-tampered packaging. We are unable to accept returns on products that have been mixed or blended together with other ingredients, or have been heavily used. We do not accept returns for "clearance" items or samples.
- All shipping charges become the sole responsibility of the customer, unless it is the error of Inesscents Aromatic Botanicals™. All returns must be postmarked within 30 days of the invoice date to qualify for a return. Refused or non-deliverable packages will be canceled upon receipt and will be subject to a return shipping fee by the carrier.
- Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.
For questions concerning returns please contact our office at:
Phone: (541) 482-2799
PLEASE RETURN MERCHANDISE TO:
Inesscents Aromatic Botanicals™
668 Tolman Creek Road
Ashland, OR 97520